THE WORLD OF BEATRIX POTTER ATTTRACTION (Lakes Story Ltd)  
ADVANCE VISITOR BOOKING TERMS & CONDITIONS

1.GENERAL 1.1 Definitions In these terms and conditions:

"Customer" means the person who is making a booking with the World of Beatrix Potter Attraction.
“Guest” means any individual visiting as part of a booking or with an online booking.
"Writing" means communication by letter or email.
"World of Beatrix Potter" or “Us” means The World of Beatrix Potter Attraction (Lakes Story Ltd)
"You" means the customer making the booking.
 “Contract” means your Booking Confirmation and/or online ticket which will be emailed to the customer following booking.
“Online Ticket” means any ticket purchased via our online booking system.

1.2 The Contract for the supply by The World of Beatrix Potter Attraction of a booking time and date will be formed when you receive your ticket, or upon completion of your online booking purchase.

1.3 Your booking can be amended if you create a customer account and no later than 48 hours prior to the visit date. Otherwise, you need to contact us by email info@hop-skip-jump.com.

1.4 These conditions and any matters referred to by us form the entire understanding between you and us and supersede any prior promises, representations, or undertakings.

1.5 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

1.6 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract, meaning that no other person or party may claim any rights under this Contract.

2.PURCHASING AN ONLINE TICKET

2.1 Online tickets are sold at standard entry rates. Our standard rates can be viewed at www.hop-skip-jump.com.

2.2 Online tickets can be purchased using our online booking system at www.hop-skip-jump.com.

2.3 Online tickets are assigned a date and time of visit chosen by the Customer. If you arrive on a date or at a time different to that confirmed and stated on your online ticket, while all efforts will be made to accommodate you, the World of Beatrix Potter Attraction cannot guarantee admission. Timeslots are for a 30-minutes period starting from the selected time or Anytime Tickets offer the flexibility of arriving anytime on the day booked within opening hours but may be subject to queuing.
 2.4 Upon completion of your online purchase, you will receive an e-ticket with a unique booking reference. Please present your e-ticket on your arrival. Failure to present an e-ticket may result in refusal of entry.

3. FOR BOOKINGS OF FIFTEEN OR MORE PAYABLE VISITORS

3.1 Reduced ticket prices will be applicable for a minimum of 15 people in a group. Rates are available on www.hop-skip-jump.com when purchasing your ticket.

3.2 Additional Guests on arrival that exceed the booked numbers are chargeable at the full door prices.

3.3 Any change to numbers to be admitted will be at the World of Beatrix Potter Attraction’s sole discretion.

4.ALL ADVANCE BOOKINGS

4.1 All bookings made online, e-mail or other forms of distance communication are made subject to these terms and conditions and the person placing the booking warrants that he/she has the full authority to do so on behalf of all the persons they are making a booking for.

 4.2 Before your booking is confirmed and the Contract comes into force, the World of Beatrix Potter Attraction reserves the right to increase or decrease prices providing that we will notify you in writing in good time prior to your visit.

4.3 All bookings are subject to availability and the World of Beatrix Potter Attraction reserves the right to decline any booking at its discretion.

5. ARRIVAL

5.1 Please arrive at your allocated time slot. If you miss your time slot, you will be given the next available time slot should there still be one available.   If you have booked a flexible Anytime Ticket, please arrive within our opening hours and wait to be admitted – there may be a queue.

5.2 We recommend that all Guests, and in particular any Guests with accessibility concerns, review our accessibility guide prior to arrival. This can be found on our website.  We endeavour to ensure that access into the World of Beatrix Potter Attraction is uncomplicated for all visitors regardless of any disability and we are committed to continually improving access for all visitors.

6.PAYMENT

6.1 Payment for online tickets will be processed at time of booking.

6.2 Payments shall be made in such format as we may agree with you when you place an order.

6.3 The price of the booking(s) will be set out when we confirm your booking. Our prices may change at any time, and the World of Beatrix Potter Attraction reserves the right to increase or decrease these prices providing we notify you in writing in good time prior to your visit. All prices are inclusive of VAT.

7. AMENDING A BOOKING

7.1 You may amend a booking up to 48 hours prior to your arrival time. Any amendments after this time are at our discretion.  Failure to amend your booking, resulting in non-attendance (a ‘No Show’) will incur a cancellation fee of 100% of the total cost of your booking.

 8.REFUNDS

8.1 Online tickets are non-refundable and non-transferable, except in exceptional circumstances, and agreed by an authorised representative of The World of Beatrix Potter Attraction.

8.2 The World of Beatrix Potter Attraction cannot refund any amounts if less Guests arrive on the day than those booked. If more Guests arrive, The World of Beatrix Potter Attraction insists payment is made for additional persons on arrival.

8.4 The World of Beatrix Potter Attraction accepts no responsibility for any third party/credit card charges incurred.

8.5 All payments must be made in Sterling (GBP) with any international banking charges incurred by you.

8.6 No refunds will be given on arrival for any pre-paid Visitors whose numbers on arrival are less than those booked.

8.7 The World of Beatrix Potter Attraction is not liable for any third-party ticket sales. Any date amend requests must be referred to the original point of sale.

9. IF WE AMEND YOUR BOOKING

In the unlikely event it becomes necessary for The World of Beatrix Potter Attraction to change your booking, in total or in part, The World of Beatrix Potter Attraction will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of accepting the changed arrangements, making another booking or cancelling your booking and receiving a full refund of any payments made.

10. DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation); an act of God, explosion, flood, fire or accident; pandemic; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third-party act or omission.

11. LIABILITY
11.1 The World of Beatrix Potter Attraction shall ensure that the visit and/or other services you order from us are in accordance with these terms and conditions and shall be performed by us with reasonable skill and care.

11.2 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.

11.3 The World of Beatrix Potter Attraction shall have no liability for any property lost during the visit.

11.4 Guests shall bear the liability for any and all damage caused by their action or the actions of the Customer. You shall be responsible for the actions of those Guests within your parties. If any Customer or Guest’s behaviour is deemed to be unacceptable or causes damage, you may be asked to leave the The World of Beatrix Potter Attraction premises. If part of a larger party, they may also be asked to leave the The World of Beatrix Potter Attraction premises. No refunds will be made under these circumstances.

11.5 You agree not to make bookings for any commercial, business or re-sale purpose without our prior consent, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising out of this Contract.

11.6 Our entire liability in connection with the Contract will not exceed the purchase price of the services booked.

11.7 We do not exclude or limit in any way our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; (b) fraud or fraudulent misrepresentation.

12. GENERAL

12.1 This Contract is between you and The World of Beatrix Potter Attraction. No other person shall have any rights to enforce any of its terms.

12.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.3 In an evacuation situation you are responsible for the movements and exit. The World of Beatrix Potter Attraction shall use reasonable endeavours to evacuate all persons off premises.

12.4 We are a company registered in England and Wales. Our company Lakes Story Ltd registration number is 234 3429 and our registered office is at Northern Assurance Buildings, Albert Square, 9/21 Princess St, Manchester M2 4DN.

12.5 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning 015394 88444 or by e-mailing us at info@hop-skip-jump.com.

13. YOUR INFORMATION

13.1 We will use the personal information you provide to us to: (i) take the bookings; and (ii) process your payment for such bookings.

13.2 We will not give your personal data to any third party without your prior express consent. The World of Beatrix Potter Attraction will comply with the requirements of all legislation and regulatory requirements in force from time to time relating to the use of personal data and the privacy of electronic communications, including: (i) the Data Protection Act 2018 and any successor UK legislation; and (ii) UK GDPR 13.3 You can choose at the time of booking for The World of Beatrix Potter Attraction to inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us. If you do not wish to receive such information, please let us know by emailing us at marketing@hop-skip-jump.com; or telephoning us on +44 (0) 15394 88444; or writing to us; The World of Beatrix Potter Attraction, Crag Brow, Bowness-on-Windermere, LA23 3BX.

13.4 In line with the Data Protection Act 2018, any debit/credit card information provided by email will be deleted with immediate effect and without payment being taken. Credit Card payments must be made in person or through our online booking systems.

14. GOVERNING LAW AND JURISDICTION

14.1 The Contract is subject to English law and the exclusive jurisdiction of the English Court.